Managing your subscription

Subscription management is under Profile → Billing. It is about your plan; an organisation's plan is not managed here.

Upgrading

Pick a plan and a billing interval — monthly or yearly — and complete checkout. The upgrade takes effect immediately; you do not need to wait for a billing cycle to turn over.

Invoices

Every charge is listed with its date, amount and status, and each has a downloadable invoice. If your finance team needs a copy, this is where it comes from.

Payment details

Card details are held by the payment provider, never by SpaceSync. Changing them opens the provider's own secure portal.

Cancelling

Cancel from the billing screen. If a paid period is running, the subscription does not stop dead — it stays active until the end of the period you have already paid for, and then does not renew.

Payments are not refundable once made — cancelling stops future renewals, it does not refund the period already paid for. The Cancellation & Refund Policy sets out the details, including how a billing error such as a duplicate charge is corrected.

Reactivating

Changed your mind before a paid period ends? Reactivating restores the subscription without a fresh checkout. A trial cancellation cannot be reactivated — it is final the moment it is made. After a subscription has lapsed, subscribe again as normal — your projects are still there.